Last Updated: 17-03-2026

Thank you for choosing ZippZoom. We strive to provide reliable and transparent services. This Refund Policy outlines the terms under which refunds may be issued.

 

1. GENERAL REFUND PRINCIPLES

• Service-Based Model:
  ZippZoom operates on a booking-based service model (car rentals, travel services, etc.). Refunds are subject to booking terms and timing of cancellation.
• Non-Transferable:
  Bookings and any associated refunds are non-transferable.
• Discretionary Basis:
  All refunds are processed at the sole discretion of ZippZoom, subject to this policy.

 

2. ELIGIBILITY FOR REFUNDS

2.1 Cancellation Before Trip Start

• Free Cancellation (if applicable):
  Full refund may be provided if cancellation is made within the allowed time window before trip start (as shown at booking).
• Partial Refund:
  If cancelled after the free cancellation window:
• A cancellation fee may apply
• Remaining amount (if any) will be refunded

 

2.2 After Trip Start

• No Refund:
  Once the trip has started, no refund will be provided for:
• Early returns
• No-shows
• Unused booking duration

 

2.3 Service Issues / Platform Fault

Refunds may be considered in cases such as:

• Vehicle not available at pickup
• Major vehicle issues reported at start
• Booking cancelled by Host or ZippZoom

In such cases:

• Full or partial refund may be provided
• Alternative vehicle/service may be offered

 

2.4 Cancellation by ZippZoom

If a booking is cancelled by ZippZoom due to operational or technical reasons:

• Full refund will be issued to the User

 

2.5 Violation of Terms

If booking is cancelled due to:

• User misconduct
• Policy violation
• Fraudulent activity

➡️No refund will be provided

 

3. REFUND PROCESSING

• Review Time:
  Refund requests are reviewed within 5-7 business days
• Refund Method:
  Refunds will be processed to the original payment method
• Processing Time:
  It may take 5-10 business days for the amount to reflect in your account
• Currency:
  Refunds will be processed in the original transaction currency

 

4. NON-REFUNDABLE ITEMS

The following are generally non-refundable:

• Convenience fees / platform fees
• Late cancellation charges
• No-show bookings
• Add-on services (driver, fuel package, etc.) once used
• Extra usage charges (overtime, damages, penalties)
• Promotional or discounted bookings (unless stated otherwise)

 

5. CHANGES TO POLICY

ZippZoom reserves the right to modify this Refund Policy at any time. Updated versions will be posted with a revised “Last Updated” date.


6. Transaction Fee Policy

Transaction fee charges are non-refundable and non-reversible under any circumstances, including but not limited to refunds, reversals, chargebacks, or any other cases.

In the event that a transaction amount is refunded, the applicable transaction fee will be deducted, and only the remaining balance (after deducting the transaction fee) will be refunded to the customer.

 

 

6. CONTACT US

For any refund-related queries:

📧support@zippzoom.com